What This FAQ Covers
Most questions we receive are about three things: how deposits clear through local wallets, how to get back into your account on a new device, and what to do when something doesn't go as expected. We've put the answers here so you don't have to wait for a reply. If you deposit via bKash or Nagad, the funds show up in your
account wallet once the transfer confirms on your wallet's end — there's no manual step from you after that. Rocket works the same way. For account access, we use an OTP sent to your registered mobile number; if you're switching phones, make sure your number is still active before you try to log in. Anything not covered here can go straight to
our support team. We keep this page current so the answers reflect how the platform actually works today, not how it worked six months ago.
- bKash deposit
- Nagad transfer
- Rocket payment
- Account wallet